Shipping Policy

Welcome to Boutique Noir! We provide reliable and efficient shipping solutions for orders within the United States, ensuring fast and secure deliveries.

Shipping Information

  • Cut-off time: 5:00 PM (MST), Monday–Friday
  • Handling time: 1–2 business days (Mon–Fri)
  • Transit time: 4–8 business days (Mon–Fri)
  • Shipping partners: USPS, UPS, FedEx, DHL
  • Shipping cost: Free
  • Total delivery time: Typically 5–10 business days (1–2 days processing + 4–8 days delivery)

Delivery times are estimates and may be affected by public holidays, peak seasons, or courier disruptions.

Track Your Order

After dispatch, you will receive an email with a tracking number to follow your shipment. Track your delivery status via the Track Your Order page.

If no tracking email is received within 3 days, contact us via info@boutique-noir.com for assistance.

Lost or Missing Parcels

If a parcel is delayed or missing:

  1. Contact the courier with your tracking number for an update.
  2. If unresolved, contact us at info@boutique-noir.com. We will investigate and, if needed, file a claim.

Refer to our Returns and Refunds Policy for additional details.

If You Are Not at Home

Couriers may attempt another delivery or leave the parcel at a nearby collection point. Updates will be sent via email or SMS.

If delivery fails, the parcel may be returned to us.

Uncollected Parcels

Returned parcels due to non-collection may incur return shipping charges according to courier rates. Ensure collection before storage expiry to avoid extra costs.

Change of Delivery Address

Request a delivery address change within 24 hours of ordering or before the cut-off time by contacting info@boutique-noir.com. Changes cannot be guaranteed after this period.

Delivery Issues and Delays

Delays may occur due to weather, strikes, or courier issues. We monitor situations closely to minimize impact.

If your delivery is delayed by more than 15 days, contact us for immediate assistance.

Contact Information

📧 Email: info@boutique-noir.com
💬 Contact Form: Reach out to us via our contact form.

Company Information

Company Name: RJK Holding
Address: 1501 South Greeley Hwy, Ste C #1110, Cheyenne, WY 82007, United States
📧 Email: info@boutique-noir.com
📞 Phone: +1 307-441-3542

Customer Service

🕘 Opening Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)

📩 Response Time: We aim to respond to all inquiries within 24 hours during business days.

If you contact us outside of business hours, we’ll get back to you the next working day.