General Terms and Conditions

Contact Information

If you have any questions, you can reach us at:

Email: info@boutique-noir.com
Phone: +1 307-441-3542
Address: 1501 South Greeley Hwy, Ste C #1110, Cheyenne, WY 82007, United States

Article 1 – Definitions

Cooling-off period: The period during which a consumer may cancel a purchase without giving a reason.
Consumer: A natural person acting outside any business activity who enters into a contract with the company.
Day: A calendar day.
Fixed-term contract: A contract for a set period with recurring delivery of goods or services.
Durable medium: Any format that stores information unchanged, such as email or PDF.
Right of withdrawal: The consumer’s right to cancel the contract during the cooling-off period.
Trader: The company offering products or services remotely.
Distance contract: An agreement made online or through other remote communication.
Distance communication: Any method of communication used without physical presence.
Terms and Conditions: These provisions of Boutique Noir.

Article 2 – Company Information

Company name: Boutique Noir
Address: 1501 South Greeley Hwy, Ste C #1110, Cheyenne, WY 82007, United States
Email: info@boutique-noir.com
Phone: +1 307-441-3542

The company operates in accordance with U.S. consumer standards and aims to provide clear and transparent information.

Article 3 – Applicability

These terms apply to all offers, purchases, and distance contracts between Boutique Noir and the consumer. Placing an order means you agree to these terms.

The terms are always available before checkout. If not, they will be provided upon request. Digital contracts will always include a version you can save.

Some products or services may have additional conditions. In case of conflict, the option most favourable to the consumer applies.

If any clause becomes invalid, the remaining provisions still apply.

Article 4 – Offers

All offers from Boutique Noir are non‑binding and may change at any time. Any time‑limited promotions or specific requirements will be clearly stated.

Product descriptions are created carefully. Images may vary slightly in appearance and do not provide grounds for compensation.

Each offer includes pricing, payment options, delivery details, and any additional costs. Import taxes or customs duties (if applicable) are the customer’s responsibility.

Article 5 – The Contract

A contract becomes final when the customer completes checkout and payment is confirmed. For online orders, confirmation is sent by email.

We use secure technology to protect personal and payment information. Suspicious or unusually large orders may be refused.

After the contract is established, the customer receives information on withdrawal rights, warranties, and customer support.

Article 6 – Right of Withdrawal

Customers may cancel their order within 14 days of receiving their goods. The product must be unused and in original condition.

Returns must include original packaging and accessories. The customer covers the return shipping cost and should keep proof of postage.

Withdrawal requests must be emailed within 14 days. Refunds are issued within 14 days after the returned goods are received.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are paid by the customer. If the returned item is damaged or shows signs of use, a reasonable deduction may apply.

Refunds are issued using the original payment method.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

Customized or personalized items.
Sealed goods not suitable for return due to hygiene reasons once opened.
Perishable goods.
Digital products once download has begun.

Article 9 – Prices

Prices are displayed in USD ($) and include sales tax when applicable. Customs fees and import duties (if any) are not included.

If a pricing mistake occurs, the company may correct the error without obligation to provide the product at the incorrect price.

Article 10 – Conformity and Guarantee

Products must match the description on our website. Defects must be reported within 14 days of delivery.

Faulty items will be repaired or replaced according to applicable consumer laws. Damage caused by misuse or unauthorized modifications is not covered.

Article 11 – Delivery and Execution

Orders are processed with care and sent to the shipping address provided by the customer. Typical delivery time is 7–30 days depending on location and product.

Delays will be communicated by email. If delivery exceeds 30 days, the customer may cancel the order.

Risk transfers to the customer once the package is delivered.

Article 12 – Duration, Termination, and Renewal

Indefinite contracts: The customer may cancel at any time with no more than one month’s notice.
Fixed‑term contracts: End automatically unless agreed otherwise. Early termination follows the conditions set at purchase.
Renewal: Fixed‑term contracts are not automatically renewed unless explicitly agreed by the customer.
Subscriptions: Can be cancelled through the same method used to subscribe.

Article 13 – Payment

Payment is required at checkout unless stated otherwise. All payments are handled securely.

If payment is incomplete or delayed, the company may cancel the order. Repeated issues may lead to refusal of future orders.

Reminder fees and interest may apply where legally allowed.

Article 14 – Complaints Procedure

Complaints should be sent to info@boutique-noir.com with the order number and details of the issue.

The company responds within 14 days. If more time is needed, the customer will be notified.

Unresolved disputes may be referred to an independent U.S. dispute resolution body.

Submitting a complaint does not remove payment obligations.

Article 15 – Disputes and Applicable Law

We aim to resolve issues amicably. If needed, U.S. law applies.

U.S. courts have jurisdiction. International customers may have rights under their local laws.

Article 16 – Personal Data

Personal data is handled according to U.S. privacy standards.

Data is used to process orders, provide customer service, and meet legal requirements. Customers may request access, correction, or deletion.

Personal data is never sold. Data is only shared when necessary for legal or delivery purposes.

Article 17 – Errors, Inaccuracies, and Omissions

Errors in pricing, product descriptions, or promotions may occur. These can be corrected at any time.

If an error affects an active order, the customer will be contacted.

Article 18 – Changes to the Terms

Boutique Noir may update these terms when necessary. Updated versions appear on the website.

Continued use of the site means acceptance of changes. Major updates may be sent by email.

Article 19 – CESOP

From 2024, certain payment providers may report cross‑border transactions under EU CESOP rules.

Boutique Noir does not share payment data directly, but payment processors like Stripe, Klarna, or PayPal may be required to report under their own obligations.

CESOP aims to prevent tax fraud and improve financial transparency.

Contact Information

📧 Email: info@boutique-noir.com
💬 Contact Form: Reach out to us via our contact form.

Customer Service

🕘 Opening Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)

📩 Response Time: We aim to respond to all inquiries within 24 hours during business days.

If you contact us outside of business hours, we’ll get back to you the next working day.