Frequently Asked Questions (FAQ)

Where do you deliver orders?

We deliver to all addresses within the United States.

How can I track my order?

After your order is confirmed, you will receive an email with your order number. You can track your shipment on the Track Your Order page by entering your order number or email address.

Where can I place an order?

Orders are accepted from within the United States only.

How long does it take for an order to be processed?

Orders are processed within 1–2 business days (Mon–Fri) if placed before 5:00 PM (MST).

What is the delivery time?

Delivery usually takes 4–8 business days after shipping. Total delivery time is typically 5–10 days (1–2 days processing + 4–8 days delivery). See our Shipping Policy for more details.

How much does shipping cost?

Shipping is free. More details can be found in our Shipping Policy.

Returns and Exchanges

What is your return policy?

Items may be returned within 30 days of receipt. Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds are issued via the original payment method. Full details are available in our Return Policy.

Are there any exceptions to the right of return?

Partial refunds may apply if the product:

Shows signs of use
Is not in its original condition
Is damaged or incomplete (not the company’s fault)

Refer to our Return Policy for full details.

Can I exchange a product?

Yes, exchanges for another size, color, or model are available. Contact us for instructions. Return shipping is the customer’s responsibility unless the item is defective.

Do you provide return labels?

No, customers must arrange and cover the cost of return shipping.

When will I receive my refund?

Refunds are processed within 14 business days after approval and are issued via the original payment method.

Can I return a product without contacting you first?

No, please wait for confirmation and return instructions. Unauthorised returns are at the customer's risk.

Payments

Which payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Maestro
Paypal

Customer Support

I have an issue with my order. How can I contact you?

Contact Information

📧 Email: info@boutique-noir.com
💬 Contact Form: Reach out to us via our contact form.

Customer Service

🕘 Opening Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)

📩 Response Time: We aim to respond to all inquiries within 24 hours during business days.

If you contact us outside of business hours, we’ll get back to you the next working day.

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